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Support QA Shouldn't Depend on Guesswork
Your team hears the same complaints every day but can't prove or act on them. CATT turns call audio into searchable evidence.
Manual call sampling misses the full picture
You can only review a fraction of calls. Issues outside the sample go unseen until they hit CSAT.
Ticket notes lose the customer's actual words
Agents type rushed summaries after calls and miss details. The real customer language never makes it into your systems.
Recurring issues stay anecdotal
You hear the same complaint in standups but can't quantify it. Without transcripts, VOC themes are opinions, not data.
Comment ça marche
De l'enregistrement à la transcription en trois étapes simples
Upload or capture the call
Upload audio or video files, paste a URL, or use meeting bots for Zoom, Google Meet, and Microsoft Teams calls.
Transcribe with speaker labels
CATT transcribes in 99+ languages with speaker labels and timestamps. Search, highlight, and jump to any moment.
Export, summarize, act
Get AI summaries and export TXT/SRT/VTT. Share ticket notes, QA scorecards, and VOC themes with your team.
Votre boîte à outils
Les meilleurs outils pour votre flux de travail, gratuits et prêts à l'emploi
Transcription de Réunions
Transcrivez vos réunions avec identification des intervenants et points d'action
Audio en texte
Convertissez n'importe quel fichier audio en texte précis en quelques secondes
Résumeur Audio
Obtenez des résumés par IA de n'importe quel fichier audio
URL en texte
Collez n'importe quelle URL : article, vidéo, podcast, Google Docs ou PDF
Questions fréquemment posées
Tout ce que vous devez savoir
Yes. CATT transcribes in 99+ languages and adds speaker labels and timestamps to every call. If your team handles multilingual queues, both agent and customer turns stay clear.
Use CATT meeting bots for Zoom, Google Meet, and Microsoft Teams to capture calls automatically. You can also upload recordings or paste a URL for on-demand transcription.
Yes. Export TXT/SRT/VTT or use AI summaries to turn a call into concise notes. Then paste the note into your helpdesk or CRM.
Yes. Search transcripts by keyword or phrase and use AI summaries to group themes across calls. That turns repeat complaints into evidence your team can act on.
Yes. Speaker-labeled timestamps let you jump straight to agent and customer turns. Review more calls in less time and mark exact moments for coaching.
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