Last updated: October 1, 2026
ConvertAudioToText ("the Service") is operated by ReachUp LTD. By using ConvertAudioToText, you are entering into an agreement with ReachUp LTD.
By accessing and using ConvertAudioToText, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
ConvertAudioToText is a fully automated, AI-powered transcription service. No human operators are involved in the transcription process. You upload audio or video files, and our AI technology automatically converts them to text, with speaker labels on the premium engine, summaries, and multiple export formats. We offer both free and paid subscription plans with varying usage limits.
You are responsible for ensuring you have the right to upload and transcribe any content. You must not upload content that infringes on others' intellectual property rights or contains illegal material. When you paste a link to download or transcribe, you confirm that you own the content or have permission to use it, and you are responsible for following the terms of the site it comes from, including YouTube's.
Paid subscriptions are billed monthly or annually through our payment partner, Dodo Payments. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then.
All sales are final. Paid subscriptions, the Weekly Pass and credit-pack purchases are billed in advance and are non-refundable. We offer a free plan that runs your first file on the premium engine, up to one hour, granted once and not renewed, then transcribes files up to 30 minutes each, so you can evaluate the service on your own files before you pay, and you can cancel a subscription at any time from your account settings to stop all future charges. Cancellation takes effect at the end of the current billing period, and you keep access until then.
At our sole discretion, we may issue a refund in cases of a genuine technical failure that prevented delivery, a duplicate charge, or an accidental purchase. To request consideration, email support@convertaudiototext.com from the account's registered address within 14 days of the charge. Dodo Payments (our Merchant of Record) is the seller of record and processes any approved refund to your original payment method, typically within 5-10 business days. Where local consumer law grants you a refund right that cannot be waived, that right is unaffected by this policy.
ConvertAudioToText is provided "as is" without warranties of any kind. ReachUp LTD is not liable for any indirect, incidental, or consequential damages arising from your use of the service.
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the service.
These Terms of Service are governed by applicable law. Any disputes arising from these terms will first be resolved in good faith between you and ReachUp LTD.
ConvertAudioToText is a product of ReachUp LTD. For questions about these Terms of Service, please contact us at legal@convertaudiototext.com
Plans described as "Unlimited" are intended for a single person's normal transcription workload. They are not intended for sustained automated pipelines, resale, or agency-scale processing. As a guideline, usage above roughly 30 hours of audio per month may be considered outside normal individual use. To keep the service fast for everyone, very heavy use (more than 30 hours of audio in 30 days) may be processed on our standard engine. You can keep transcribing as much as you want, and you will never be charged extra for it.
Our URL import works with publicly accessible media links. Some content is restricted or made exclusive to a specific platform by that platform, for example episodes available only within the Spotify app. Such content cannot be retrieved from a link by any external service, including ours, because the hosting platform blocks external access. To transcribe this content, download or export the file where you have access to it and upload it directly.